Refund policy

Last updated: 30 June 2026

This policy forms part of the Terms & Conditions of Berunda Coffee, a brand owned and operated by House of Berunda Private Limited. By placing an order, you agree to the terms set out below.

Refunds & Replacements

Berunda Coffee is a consumable food product. For health, safety, and hygiene reasons, we do not accept returns or issue refunds once an order has been delivered, except where the product is defective, damaged in transit, or incorrect.

You are eligible for a refund or replacement if:

  • The product has a manufacturing defect;
  • The product arrived damaged or tampered with in transit; or
  • You received the wrong item.

How to raise a claim

  1. Contact us as soon as possible — ideally within 48 hours of delivery — at customerservice@houseofberunda.com with your order number, so we can resolve it quickly.
  2. Share an unboxing video clearly showing the sealed package being opened and the defect or damage. We request this to verify your claim and prevent fraudulent requests. Where a video is not available, clear photographs of the packaging and product will be accepted.
  3. Retain the original packaging until your claim is resolved.

What happens next

  • We will review your claim within 2–3 business days and confirm whether it is approved.
  • Approved claims will be resolved by either a replacement dispatched at no cost to you, or a refund to your original payment method within 5–7 business days.

Cancellations

  • Orders may be cancelled for a full refund any time before dispatch, at no charge.
  • Once an order has been dispatched, it can no longer be cancelled, but you remain covered by the refund and replacement terms above.

Not Eligible for Refund

  • Products that have been opened or partially consumed, except where a defect is established;
  • Requests based on change of mind, taste preference, or incorrect details (such as address) provided by the customer at checkout.

Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, any complaint may be addressed to our Grievance Officer:

Grievance Officer
House of Berunda Private Limited
Email: customerservice@houseofberunda.com

We will acknowledge every complaint within 48 hours of receipt and work to resolve it within one month. 

Contact & Company Details

House of Berunda Private Limited (Berunda Coffee)
Registered office: Plot No. 02, Ground Floor, Sy No. 73, Doddenakundi Industrial Area, ITPL Main Road, Mahadevapura, B.B.M.P East, Bangalore, Karnataka 560048, India
Customer care: customerservice@houseofberunda.com
GSTIN: 29AEJPA7722E4ZK | FSSAI Licence No.: 21226188003055